Shipping & Returns

RETURNS

Our goal is to ensure complete satisfaction with our products. We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged or imperfect, please contact our Customer Service without undue delay for further instructions.  +44 (0) 7799348998  (9am to 5pm GMT, Monday to Friday). 

Return Instructions

Should you not be satisfied with a product and wish to return it, you have 15 days from the date of purchase to return the order – unused and in its original condition, If you have any questions, please contact or our Customer Service advisors for more information. 

Return the product to the following address via a courier of your choice and at your cost. Ensure to note your name and order number on the parcel so that we could refund you. 

Acel Global Limited

Access Self Storage

592, London Road,

Isleworth,

TW7 4EY

Alternatively, we can collect your order by courier of our choice, at a charge of £10 that would be deducted from your refund. If we collect the order, this can be arranged for any day from Monday to Friday and you would just need to choose a day when someone can be at home, as unfortunately we can’t give a time for the collection.

Defective Products Or Incorrect Deliveries

Should you discover a defect in your received product, or should we have delivered incorrect products to you, please contact our Customer Service without undue delay. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.

Our Customer Service will give you instructions for returns of Products and will arrange for the return pick up from the address where the order was originally delivered. You are requested to prepare the products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Costs of the return dispatch will be paid by us unless otherwise stated in the Sales Terms.

We will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. Please note that replacements are only possible if we have the items in stock, in other cases you will receive a refund. All refunds will be made by crediting the payment card originally used for the original purchase.

In case of a refund, you shall receive your refund within fourteen (14) days after the day on which we receive the product back from you.

Lost Packages

Please note that we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.