Globe Style Jute String Dispenser

Return Policy

If an item isn’t the perfect match, you can return eligible items for a refund within 30 days of delivery in the original condition and packaging. If the packaging is no longer available following delivery, please ensure that the parcel is adequately repackaged in the same number of boxes as received and in a way that secures its contents from being damaged while it is making its journey back to our warehouse. Failure to package the goods adequately may result in the carrier refusing to collect.

You can simply request a return from MyOrders. Simply tap “Return Item” next to each item and choose how you would like to return your item(s).

Please note that, in most cases, you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected or dropped off, the return shipping charge can vary between £4.99 and £9.99 for small parcel carrier services and from £20.00 to £50.00 for large parcel carrier services. This cost will be deducted directly from your refund. Once the item is returned back to us, we will process the refund and the timing may vary depending on your payment method. To find out more about your refund please see our Refund Policy.

You may return eligible item(s) by a method of your own choice outside of the options offered by us however this is not recommended and may result in a refund delay. If you choose this option, please follow the below steps:

Goods need to be in original packaging or adequately repackaged in the same number of boxes.

Select one of the available carriers and tracking option

Once tracking shows the item has been sent back, Contact us with the tracking or reference number to inform us of the return.

The refund will be processed once registered tracking shows that the item has been returned and such proof has been provided to us.

Please note, that if the return cannot be verified via proof of postage, no refund will be issued. House of Mishka will not be held liable for the cost of any items returned without valid tracking.